Programme
Dealing with resistance
You're not done explaining, and there comes the first comment: "That doesn't seem like a good idea at all." Or: "This never works!" If you're not careful, you can get stuck in a back-and-forth argument. By effectively capturing and discussing resistance, you involve everyone and facilitate a meaningful, substantive discussion. Without compromising on what you consider important.
- Recognizing different types of resistance and choosing the appropriate approach.
- Taking the right step at the right time.
- Listening is different from conceding.
Ensuring that others feel heard
Blocking resistance causes others to disengage or simply nod along while continuing to do as they please. It is therefore beneficial to create space for resistance and explore its underlying causes. This should be done with genuine interest, but without relinquishing control.
- Truly listening.
- Investigating what is going on.
- Slowing down without wasting time.
Holding onto what you consider important
Listening to the other person does not mean that you should simply give in to resistance. However, it is crucial to take action and address it. That's why it's important to clearly express where you stand and engage with the objections raised by the other person.
- Positively stating your own standpoint.
- Being aware of your own feelings.
- Choosing the right step and seeking engagement.
Resistance to change
If all goes well, you will be able to transform resistance into engagement. However, there are times when it feels like you're stuck in one place. Discussions keep resurfacing, and concerns persistently reappear. This often happens during times of change. By flipping your approach, you can break that cycle and make real progress.
- Working with a dual track.
- Reversing responsibilities.
- Making decisions differently.
Dealing with resistance in a group
Resistance in a group setting can be even more challenging. You need to maintain your position while ensuring that everyone feels heard. Additionally, you want to prevent the discussion from being dominated by those who speak the loudest and avoid losing participants along the way. This can be achieved by keeping everyone on board and consciously leveraging your authority.
- Transitioning from leading to guiding and vice versa.
- Managing informal leaders.
- Ensuring that others feel heard.
Addressing disruptive behavior
Dealing with a colleague who constantly walks in and out to answer phone calls, two participants who continue to talk among themselves, or someone who constantly demands attention. Ignoring such behavior can undermine your position, and having to act like a kindergarten teacher is not pleasant either. With the right approach, you can strengthen your position and maintain good rapport with the group.
- Choosing the right approach.
- Setting boundaries with care.
- Avoiding black sheep.
Generating buy-in
Persuasion and dealing with resistance are two sides of the same coin. That's why you can integrate this training with themes from the training 'Generating buy-in'.
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